The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
MSP TrainingUnderstanding Customer Requirements
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The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
Master ways to develop & maintain a positive, customer-focused, defiance
Assess and analyse customer satisfaction
Deal with customer dissatisfaction situations resulting in constructive outcomes
Gain insight to connecting with the clients online
Find out what's included in the training programme.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Courseware will also be provided to the delegates so that they can revise the course after the training.
There are no prerequisites for this course.
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Customer Service Delivery course is a must for all those who seek to gain profit from the clients. A better communication and a better understanding of the client is what this training aims at. We at Pearce Mayfield ensure our clients go satisfied and replete with the knowledge that helps them gain profits from their clients in return.
Exam:
Exam Type: Multiple Choice Questions
Duration: 90 minutes
Pass Percentile: 45%
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Burton upon Trent is situated on the bank of river Trent close to the border with Derbyshire. As per the 2011 census, the population of the town was 72 thousand 300. The local people of the town is known as “Burtonian”. Burton is famously known for the production of beer, mostly with ingredient barley. The region of the Burton Bridge witnessed two wars. In the first war of 1322, the Earl of Lancaster was defeated by Edward II. The second war also called First English Civil War and it fought in 1643. In this war, Royalists captured the whole town. On the beginning of the modern period, it was a busy market town. The Burton-On-Trent is the main railway station of the town.
History
Ryknild Street which is built by Romans ran through Burton that connects camps at Letocetum, Lichfield, and Derventio. Later, it became a small district of Burton. During the 12th century, King John granted a royal charter to Abbot to hold a market every Thursday. Later on, the charter was renewed by other two kings i.e King Henry III and King Henry IV. Candlemas Day was one of the major annual fairs where trading of horses happened in large scale. Now, this fair is no longer celebrated in the other parts of England. During the Industrial Revolution, the Peel family plays an important role. In 2002, the Queen Elizabeth II visited the town for the celebration of the Golden Jubilee.
Government
The east Staffordshire Region is administered by Burton. The present MP is Andrew Griffiths. In the beginning of the 19th century, it became County Borough. The population was 50,000 at that time.
Geography and Demography
The capital city London is 109 miles from Burton. Another famous city Birmingham is just 30 miles far from it. The Derby region is much nearer to Burton than Stafford. The Trent and Mersey canal is also near to the city. A reserved area for Animals i.e National forest is north of the city. The town is situated at the altitude of 50 m from the sea level. Two villages of the town are even located at more height than 50 m. The water of the Town contained a high percentage of dissolved salts. The quality of the water is favourable for the brewing industry. The latest population census came in 2011. As per the census, the Population of the town was 72 thousand 300.
Economy
Since many years, the brewing industry has been growing with fast speed. It is still one of the major sources of income for the city. Some famous breweries are Coors Brewers Ltd, Molson Coors, Marston and much more in the row. The Burton Bridge Brewery i.e local company produces a number of famous beers such as Golden Delicious, Damson Porter, Stairway to Heaven and Bridge Bitter. The renowned brands such as Punch Taverns and Spirit Pub Company also have their headquarters in the city. The major tyre manufacturer provides much job opportunities to local people.
Transport
River Trent flows through Burton. A small ferry operated in the river since time immemorial. The Burton Old Bridge replaced by Ferry Bridge. A national level facility for bicycle commuters is also there.
Sports
There are total four separate football clubs that have been representing in the Football League. The clubs such as Lichfield Cricket Club, Dunstall Cricket Club, Burton Cricket Club and Yoxall participate in Burton and District Cricket league. The Burton Rugby Football Club recognised as oldest rugby union. It also has its International Weightlifting Team. The Powerhouse Gym club trains all round weightlifters.